Our technical support services

We understand that our commitment to quality extends beyond the stage lighting manufacturing process. Our dedicated support team is dedicated to ensuring that you receive the best service and assistance throughout the entire life cycle of your luminaire. Whether you are interested in our service, after-sales support or how to contact us, this page can be a comprehensive guide to ensuring a seamless experience with our products.

Need help?

Start your project

Our service advantage

Customized solutions

We specialize in providing professional lighting solutions and equipment for multi-functional halls, theatres, TV recording halls, cultural travel projects and performance events. Our flexibility in design and manufacturing allows us to create solutions that meet your unique requirements.

High quality manufacturing

Our products are manufactured using high-quality materials and advanced technology to ensure the durability and reliability of each batch of products. Throughout the production process, we strictly follow the quality control process.

Industry professional knowledge

We have many years of experience in the field of stage lighting, and our professional team provides guidance and innovative solutions.

Competitive price

We offer high quality stage lighting at a competitive price, so that you can present the perfect lighting effect without breaking the budget.

Comprehensive testing

Each fixture is rigorously tested to ensure optimal performance and ensure that you get a product that exceeds your expectations.

Fast delivery

Our efficient production processes allow us to deliver lighting equipment quickly, minimizing delays in your operations.

After-sales service

Technical support

Our technical team is ready to answer your technical problems or questions during the operation. We tried to solve the problem quickly.

Training documentation

We offer comprehensive training courses and user manuals to help your team operate and maintain the lights effectively.

Regular maintenance checks

We provide regular maintenance guidelines to ensure that equipment is always in top condition.

Supply of spare parts

We keep spare parts in stock for lamps so that any worn or damaged parts can be replaced quickly.

Customer feedback loop

We actively seek customer feedback to continuously improve our products and services.

Tell us your needs

After-sales guarantee

Maintenance services

In the event of a failure, we provide replacement parts free of charge during the warranty period to ensure minimal disruption to your operations.

Customer Satisfaction Commitment

We are committed to your satisfaction. If you have any concerns, please contact the support team and we will deal with them quickly.

Priority Support channel

Our loyal customers can choose priority support, ensuring faster response times on any issue.

Quality Assurance assessment

We conduct regular assessments to evaluate product performance and provide optimized solutions.

Recent Stories

Here is the latest news about our company and industry.

Read these posts to get more information about stage lighting products and the industry, and thus get inspiration for your project.

Best Wash Lights for Festivals: High-End Pro Fixtures vs. Budget-Friendly Alternatives (2026 Guide) - Vanray

Best Weatherproof Stage Fixtures 2026: IP65 Wash Lights

As we head into the 2026 season, selecting the best wash lights for festivals is no longer just about brightness—it is about survivability. Transitioning to IP65-rated moving heads ensures that your show goes on regardless of the weather, protecting both your equipment and your reputation. Whether you need the raw power of a flagship model or the versatility of a mid-range workhorse, prioritizing weather-proof reliability is the smartest investment for any production company. Evaluate your specific stage needs against the rental costs and technical specs outlined above to make the right choice for your next event.

2026-01-30

Best Weatherproof Stage Fixtures 2026: IP65 Wash Lights

Countdown to the 2026 ISE Exhibition in Spain!

Countdown to the 2026 ISE Exhibition in Spain! Vanray, leading ISE stage lighting manufacturers and suppliers, prepares to showcase innovative solutions. Discover cutting-edge lighting technology and partnerships at the premier ISE Exhibition in Spain. Stay tuned for updates!

2026-01-28

Countdown to the 2026 ISE Exhibition in Spain!

The Ultimate Guide to Lights for Festivals: 2026 Innovation and Design Trends

A forward-looking 2026 guide to festival lighting, covering IP65 fixtures, sustainable hydrogen power, neurodiverse design, and immersive kinetic trends.

2026-01-22

The Ultimate Guide to Lights for Festivals: 2026 Innovation and Design Trends

Want to see how our lighting solutions can elevate your venue?

Our team is eager to help you achieve your needs and deliver lighting products that exceed your expectations.

Faqs

We are committed to providing comprehensive and detailed information to help you better understand our stage lighting products and services, as well as how to best meet your needs for stage lighting product collaboration.

About Customized Services

What kind of customization services can you provide ?

Yes, we can provide personalized, customized services according to your needs and requirements, including the product's color temperature, customized gobos for moving headlights, packaging and private labeling for products, etc. for other requirements, which can be negotiated with our sales team.

Are there any additional charges for customized services?

Customized services may be subject to appropriate customization fees based on your specific requirements.

About Product

What is the delivery time of orders ?

Its based on the workshop schedule; if products are in stock, we will ship the goods within 1-2 days; if products are out of stock, we need to make production; normally 100-200 pieces can be finished in 7-10 days.

What certifications and inspections have your products passed?

Our products have passed relevant quality certifications and inspections, including CE, RoHS, etc., to ensure product safety and reliability.

About Company

What is the main product of your company ?

Our main products covers moving head light , led profile spot light , led fresnel , led panel , led wall washer , gobo projector , led strobe light, etc.

contact VANRAY

Our customer support team is available during working hours, Monday to Friday, 9:00 a.m.–6:00 p.m.

We will reply to all inquiries as soon as possible and are committed to providing assistance as needed.

WANRAY_1

As a leading Stage Lighting Manufacturer from China, VANRAY Lighting delivers a comprehensive suite of services including innovative R&D, precision production, and professional integration.

Built on decades of technical expertise, we are defined by our commitment to quality and service perfection. From theaters to grand-scale events, VANRAY is the trusted choice for reliable lighting solutions across the global entertainment and architectural sectors.

QUICK LINKS