Our technical support services

We understand that our commitment to quality extends beyond the stage lighting manufacturing process. Our dedicated support team is dedicated to ensuring that you receive the best service and assistance throughout the entire life cycle of your luminaire. Whether you are interested in our service, after-sales support or how to contact us, this page can be a comprehensive guide to ensuring a seamless experience with our products.

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Our service advantage

Customized solutions

We specialize in providing professional lighting solutions and equipment for multi-functional halls, theatres, TV recording halls, cultural travel projects and performance events. Our flexibility in design and manufacturing allows us to create solutions that meet your unique requirements.

High quality manufacturing

Our products are manufactured using high-quality materials and advanced technology to ensure the durability and reliability of each batch of products. Throughout the production process, we strictly follow the quality control process.

Industry professional knowledge

We have many years of experience in the field of stage lighting, and our professional team provides guidance and innovative solutions.

Competitive price

We offer high quality stage lighting at a competitive price, so that you can present the perfect lighting effect without breaking the budget.

Comprehensive testing

Each fixture is rigorously tested to ensure optimal performance and ensure that you get a product that exceeds your expectations.

Fast delivery

Our efficient production processes allow us to deliver lighting equipment quickly, minimizing delays in your operations.

After-sales service

Technical support

Our technical team is ready to answer your technical problems or questions during the operation. We tried to solve the problem quickly.

Training documentation

We offer comprehensive training courses and user manuals to help your team operate and maintain the lights effectively.

Regular maintenance checks

We provide regular maintenance guidelines to ensure that equipment is always in top condition.

Supply of spare parts

We keep spare parts in stock for lamps so that any worn or damaged parts can be replaced quickly.

Customer feedback loop

We actively seek customer feedback to continuously improve our products and services.

Tell us your needs

After-sales guarantee

Maintenance services

In the event of a failure, we provide replacement parts free of charge during the warranty period to ensure minimal disruption to your operations.

Customer Satisfaction Commitment

We are committed to your satisfaction. If you have any concerns, please contact the support team and we will deal with them quickly.

Priority Support channel

Our loyal customers can choose priority support, ensuring faster response times on any issue.

Quality Assurance assessment

We conduct regular assessments to evaluate product performance and provide optimized solutions.

Recent Stories

Here is the latest news about our company and industry.

Read these posts to get more information about stage lighting products and the industry, and thus get inspiration for your project.

37 x 15W led zoom wash moving head lights applications

Discover the versatile applications of Vanray’s 37 x 15W LED zoom wash moving head lights. Ideal for stage, events, and architectural lighting, these LED zoom wash moving head lights deliver powerful, adjustable illumination for dynamic environments. Enhance your lighting setup today.

2025-12-17

37 x 15W led zoom wash moving head lights applications

Waterproof beam moving head ip65 outdoor lighting

Discover Vanray’s Waterproof Beam Moving Head IP65, engineered for superior outdoor performance. This IP65 beam moving head delivers vibrant, reliable lighting in all weather conditions. Ideal for professional events, trust Vanray’s waterproof beam moving head to elevate your show quality.

2025-12-16

Waterproof beam moving head ip65 outdoor lighting

Mastering Outdoor LED Wall Washer Lights: A Comprehensive Guide for Stunning Exteriors in 2026

This comprehensive guide explores the transformative power of outdoor LED wall washer lights for 2026. It covers essential definitions, energy efficiency benefits, key features like DMX control and RGBW capabilities, and diverse applications from architectural facades to landscape lighting. The article also provides expert tips on installation, maintenance, and selecting the best outdoor wall washer lights, featuring insights on customization and industry standards.

2025-12-16

Mastering Outdoor LED Wall Washer Lights: A Comprehensive Guide for Stunning Exteriors in 2026

Want to see how our lighting solutions can elevate your venue?

Our team is eager to help you achieve your needs and deliver lighting products that exceed your expectations.

Faqs

We are committed to providing comprehensive and detailed information to help you better understand our stage lighting products and services, as well as how to best meet your needs for stage lighting product collaboration.

About Company

What is the main product of your company ?

Our main products covers moving head light , led profile spot light , led fresnel , led panel , led wall washer , gobo projector , led strobe light, etc.

About Customized Services

How long does customized service take?

The time for customized services depends on your specific needs and order volume. Generally speaking, normally 2-3 days, we will provide you with customized solutions as soon as possible.

Are there any additional charges for customized services?

Customized services may be subject to appropriate customization fees based on your specific requirements.

What is minimum order quantity requirement for customization services?

No MOQ

About Cooperation Process

What information do I need to provide to start the cooperation process?

You need to provide your company information, product needs, customization requirements, cooperation intentions and other relevant information.

contact VANRAY

Our customer support team is available during working hours, Monday to Friday, 9:00 a.m.–6:00 p.m.

We will reply to all inquiries as soon as possible and are committed to providing assistance as needed.

WANRAY_1

VANRAY Lighting is a comprehensive enterprise focused on stage lighting research and development, production, sales, integration, and service.

With decades of stage lighting industry experience, we have built a strong reputation for stage lighting product reliability and service perfection, serving customers in a wide range of sectors.

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