Our technical support services
We understand that our commitment to quality extends beyond the stage lighting manufacturing process. Our dedicated support team is dedicated to ensuring that you receive the best service and assistance throughout the entire life cycle of your luminaire. Whether you are interested in our service, after-sales support or how to contact us, this page can be a comprehensive guide to ensuring a seamless experience with our products.
The VANRAY Advantage: Your Premier Stage Lighting Solutions Service
When you partner with VANRAY, you are getting more than just equipment. We provide a comprehensive stage lighting solutions service designed to support contractors, designers, and wholesalers from initial concept to final installation. Here is why global professionals trust us with their most critical projects:
After-sales service
Technical support
Our technical team is ready to answer your technical problems or questions during the operation. We tried to solve the problem quickly.
Training documentation
We offer comprehensive training courses and user manuals to help your team operate and maintain the lights effectively.
Regular maintenance checks
We provide regular maintenance guidelines to ensure that equipment is always in top condition.
Supply of spare parts
We keep spare parts in stock for lamps so that any worn or damaged parts can be replaced quickly.
Customer feedback loop
We actively seek customer feedback to continuously improve our products and services.
Reliable After-Sales Support: We Stand Behind Every Fixture
A complete stage lighting solutions service doesn't end when the products leave our factory. At VANRAY, we understand that in the live production and rental industry, downtime is not an option. Our comprehensive after-sales guarantee is built to keep your shows running flawlessly.
Hassle-Free Warranty & Free Spare Parts
24/7 Expert Technical Assistance
Priority Support for Global Partners
Continuous Optimization & Upgrades
Recent Stories
Here is the latest news about our company and industry.
Read these posts to get more information about stage lighting products and the industry, and thus get inspiration for your project.
COB Stage Lights: Why High-Output COB Fixtures Are Replacing Multi-Chip Arrays in Professional Production
This guide covers what COB technology actually delivers differently from multi-chip arrays; the two primary COB fixture categories in professional stage use—COB par lights and COB audience blinders; and what to evaluate when sourcing either in bulk.
Gobo Projector Lights for Stage: What They Do and How to Choose the Right Model for Your Application
A gobo projector light is one of the most technically specific fixtures in professional stage lighting—and one of the most frequently misspecified. The word "gobo" comes from "goes before optics"—a thin metal or glass disc placed in the gate of a profile spot fixture, where it is imaged by the optical system and projected as a sharp pattern onto a surface. The gobo projector is the fixture designed specifically to do this well: project a crisp, defined pattern at a specified throw distance with controllable edge sharpness, sizing, and rotation.
For rental companies, event production suppliers, theater operators, and venue installers sourcing gobo projector lights in volume, the procurement decision requires understanding the optical specifications that actually determine projection quality—not just the lumen output or LED wattage that dominate most product listings. A poorly specified gobo projector with high wattage will produce a blurry, low-contrast projection. A well-specified fixture with appropriate optics will produce a sharp, defined image that enhances the visual design of the space or production.
This guide covers how gobo projectors work, the specifications that matter for image quality, the applications that drive different procurement requirements, and what to verify when evaluating suppliers for bulk orders.
LED Strobe Lights for Stage: What Wholesale Buyers Need to Know Before Placing a Bulk Order
Strobe lighting occupies a unique position in professional stage lighting. Unlike wash fixtures, moving heads, or follow spots—which are evaluated primarily on color quality, beam precision, and control flexibility—strobe lights are evaluated on a combination of raw output intensity, flash frequency accuracy, pixel control capability, and the physical and electrical demands they place on the production infrastructure around them.
For rental companies, touring production suppliers, and venue operators sourcing LED strobe lights for stages in volume, the procurement decision involves more nuance than the specification sheet typically reveals. A fixture that produces adequate flash output at full power may behave differently at the mid-range flash rates where most programmed strobe effects actually run. A fixture with impressive pixel specifications may place DMX universe demands that complicate rig planning. A fixture rated for 10 years of LED life may not deliver that lifespan at the thermal load imposed by continuous high-frequency strobe operation.
This guide covers the technical specifications that predict real-world strobe performance, the applications that drive different strobe procurement requirements, and the supplier evaluation criteria that protect bulk buyers placing large orders.
Want to see how our lighting solutions can elevate your venue?
Contact us today to discuss your project, request a quote or learn more about our customized services.
Our team is eager to help you achieve your needs and deliver lighting products that exceed your expectations.
Faqs
We are committed to providing comprehensive and detailed information to help you better understand our stage lighting products and services, as well as how to best meet your needs for stage lighting product collaboration.
About After Sales
What should I do if there are problems when using the product?
If you encounter any problems when using the stage lighting products, please contact our customer service team in time, and we will wholeheartedly provide you with technical support and solutions.
What is the product quality guarantee time ?
Our stage lighting product guarantee time is 1 year; all products can support after-sale service during this period; if lights are broken, we can provide spare parts for free.
About Customized Services
What is minimum order quantity requirement for customization services?
No MOQ
About Logistics
How long does logistics delivery take?
Shipping times depend on your location and the shipping method you choose
1. 5-7 days by express
2. 20–25 days by sea shipping.
3. 15 days by air shipping.
About Company
What is the main product of your company ?
Our main products covers moving head light , led profile spot light , led fresnel , led panel , led wall washer , gobo projector , led strobe light, etc.
contact VANRAY
Our customer support team is available during working hours, Monday to Friday, 9:00 a.m.–6:00 p.m.
We will reply to all inquiries as soon as possible and are committed to providing assistance as needed.
Copyright © 2026 VANRAY. All Rights Reserved.
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