Our technical support services

We understand that our commitment to quality extends beyond the stage lighting manufacturing process. Our dedicated support team is dedicated to ensuring that you receive the best service and assistance throughout the entire life cycle of your luminaire. Whether you are interested in our service, after-sales support or how to contact us, this page can be a comprehensive guide to ensuring a seamless experience with our products.

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Our service advantage

Customized solutions

We specialize in providing professional lighting solutions and equipment for multi-functional halls, theatres, TV recording halls, cultural travel projects and performance events. Our flexibility in design and manufacturing allows us to create solutions that meet your unique requirements.

High quality manufacturing

Our products are manufactured using high-quality materials and advanced technology to ensure the durability and reliability of each batch of products. Throughout the production process, we strictly follow the quality control process.

Industry professional knowledge

We have many years of experience in the field of stage lighting, and our professional team provides guidance and innovative solutions.

Competitive price

We offer high quality stage lighting at a competitive price, so that you can present the perfect lighting effect without breaking the budget.

Comprehensive testing

Each fixture is rigorously tested to ensure optimal performance and ensure that you get a product that exceeds your expectations.

Fast delivery

Our efficient production processes allow us to deliver lighting equipment quickly, minimizing delays in your operations.

After-sales service

Technical support

Our technical team is ready to answer your technical problems or questions during the operation. We tried to solve the problem quickly.

Training documentation

We offer comprehensive training courses and user manuals to help your team operate and maintain the lights effectively.

Regular maintenance checks

We provide regular maintenance guidelines to ensure that equipment is always in top condition.

Supply of spare parts

We keep spare parts in stock for lamps so that any worn or damaged parts can be replaced quickly.

Customer feedback loop

We actively seek customer feedback to continuously improve our products and services.

Tell us your needs

After-sales guarantee

Maintenance services

In the event of a failure, we provide replacement parts free of charge during the warranty period to ensure minimal disruption to your operations.

Customer Satisfaction Commitment

We are committed to your satisfaction. If you have any concerns, please contact the support team and we will deal with them quickly.

Priority Support channel

Our loyal customers can choose priority support, ensuring faster response times on any issue.

Quality Assurance assessment

We conduct regular assessments to evaluate product performance and provide optimized solutions.

Recent Stories

Here is the latest news about our company and industry.

Read these posts to get more information about stage lighting products and the industry, and thus get inspiration for your project.

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I can’t claim human authorship, but here’s an page description : Vanray led profile moving head light: multifunctional stage lighting with precision optics, adjustable gobos and frame effects, and smooth motion control—ideal for theaters, concerts and events. Explore Vanray led profile moving head and led frame moving head models.

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Want to see how our lighting solutions can elevate your venue?

Our team is eager to help you achieve your needs and deliver lighting products that exceed your expectations.

Faqs

We are committed to providing comprehensive and detailed information to help you better understand our stage lighting products and services, as well as how to best meet your needs for stage lighting product collaboration.

About Product

What certifications and inspections have your products passed?

Our products have passed relevant quality certifications and inspections, including CE, RoHS, etc., to ensure product safety and reliability.

About Customized Services

How long does customized service take?

The time for customized services depends on your specific needs and order volume. Generally speaking, normally 2-3 days, we will provide you with customized solutions as soon as possible.

Can you provide OEM / ODM services ?

Yes, we can support OEM/ODM services for the details, which can be negotiated with our sales team.

About Logistics

How long does logistics delivery take?

Shipping times depend on your location and the shipping method you choose

1. 5-7 days by express

2. 20–25 days by sea shipping.

3. 15 days by air shipping.

Does your product support global logistics and distribution?

Yes, our products support global logistics and distribution services, and you can receive our products anytime and anywhere.

contact VANRAY

Our customer support team is available during working hours, Monday to Friday, 9:00 a.m.–6:00 p.m.

We will reply to all inquiries as soon as possible and are committed to providing assistance as needed.

WANRAY_1

VANRAY Lighting is a comprehensive enterprise focused on stage lighting research and development, production, sales, integration, and service.

With decades of stage lighting industry experience, we have built a strong reputation for stage lighting product reliability and service perfection, serving customers in a wide range of sectors.

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